Refund policy
IN THE SAC Guarantee
We are proud of the workmanship and quality controls we have in place to make sure the products we are producing are of the highest standard.
If you are not satisfied, ordered the wrong size or have had a change of mind we are happy to refund or exchange your full price or promotional purchase, providing the goods are returned to us unused and in their original condition within 28 days of purchase.
Sale items, final sale items, or items purchased with a discount of 20% or more cannot be returned for a refund unless they are faulty.
Request A Return
To request a return please contact us at info@inthesac.com.au.
Please include your name, order number and reason for return. Unless by prior arrangement returns will be accepted by Australia Post, and we recommend registered post as in the event the package is lost in transit we will not be liable. Return shipping costs for exchange or change of mind items are non-refundable.
After inspection of the goods, items will be credited to the method of purchase within 14 days of receipt.